1. Submit the issue
Email through Learner Support and identify the programme where applicable, issue category and the resolution requested. Admissions or promotional consent is not required. Do not share passwords or payment credentials.
Student support standard
Student Grievance & Resolution Policy
A clear route for academic, programme-access, payment, communication and service concerns.
2. Acknowledgement
The issue is logged for review and routed to the relevant academic, admissions, access or payment workflow.
3. Review
The available programme record, communication, payment status and learning-access information are reviewed before a response is issued.
4. Resolution / escalation
Where the first response does not resolve the issue, the student may request escalation for a further review.
What to include
Programme name, registered contact details, a short chronology, relevant transaction/reference details where applicable, and the specific resolution sought. Sensitive credentials should never be included.
Submit a Student Support Request