Student Grievance & Resolution Policy

A clear route for academic, programme-access, payment, communication and service concerns.

1. Submit the issue

Use the contact form and clearly identify the programme, issue category and the resolution requested. Do not share passwords or payment credentials.

2. Acknowledgement

The issue is logged for review and routed to the relevant academic, admissions, access or payment workflow.

3. Review

The available programme record, communication, payment status and learning-access information are reviewed before a response is issued.

4. Resolution / escalation

Where the first response does not resolve the issue, the student may request escalation for a further review.

What to include

Programme name, registered contact details, a short chronology, relevant transaction/reference details where applicable, and the specific resolution sought. Sensitive credentials should never be included.

Submit a Student Support Request