Existing learners and service requests
Learner support
Get help with your account, access, payments, refunds or personal data. A support request does not sign you up for promotional contact or an automated admissions callback.
Email lexorbiseducation@gmail.com. The buttons below open your email app with a subject line; your request is sent when you send that email. If no email app opens, copy the address into your usual email service.
Account or course access
Include your registered email, programme name and a short description of the problem. For a paid course, include the payment reference if available.
Email this requestPayment correction or refund request
Include your registered email, programme name, payment reference, payment date and the reason for your request. Keep your receipt. Requests are assessed under the published policy and the terms of your purchase.
Email this requestPrivacy or grievance request
Describe your request and identify the account or enquiry it concerns. Use the registered email where possible. The team may need to verify your identity before changing account or personal data.
Email this requestReport a learning-content problem
Include the programme, lesson title or page URL, the relevant passage or timestamp, and what needs correction. This helps the academic reviewer find the exact material.
Email this requestNever send passwords, one-time passwords, PINs, CVVs or complete card details. Include only what is needed to identify the request.